Start Managed Services
We began offering Managed Services in July 2018, in response to growing demand from clients who wanted to focus on their core business without being held back by IT complexity.
Through our Managed Services, we take full responsibility for the performance, availability, security, and support of our clients’ IT environments—whether it is infrastructure, applications, or user management.
Why choose Managed Services?
ISVs today face a highly competitive market. Offering their solution as Software-as-a-Service (SaaS) is the bare minimum needed to survive. To make this possible, ISVs must meet all three of the following requirements:
- Availability must approach 100%. The concept of “business hours” has become outdated in today’s hybrid work environment; especially for ISVs with international ambitions.
- Solution performance must be excellent. Even business users now expect an “Apple-like” experience—if not, they will switch to a competitor.
- User management and support must be in place and well executed. ISVs must have scalable systems and well-trained teams (or trusted partners) in place to ensure that users are not just managed, but truly supported at every stage of their journey.
These are often new, unfamiliar, or difficult tasks to organize properly. Fully outsourcing cloud management is an attractive option: it frees up the organization to focus on core tasks—or better yet, on innovation.
Advantages of 100% Managed Services
The benefits of choosing Managed Services cover 7 key areas:
- Availability
With near-100% uptime, clients can rely on consistent performance, even outside traditional business hours. This is essential in a world where hybrid work and global operations are the norm. - Security and compliance
We monitor, protect and update your environment continuously. Our Managed Services include built-in security measures, data encryption, and adherence to the latest compliance standards—so you can meet legal and industry requirements with confidence. - Relief from operational burdens
No more firefighting or complex system maintenance. We take care of updates, monitoring, incident management, and more. That means your internal teams can focus on strategic priorities instead of infrastructure headaches. - Scalability
Whether you are onboarding new clients, launching in new regions, or seeing seasonal demand spikes—our cloud-native environment scales with you. Up or down, without delay or disruption. - Pay-per-use
Why pay for unused capacity? With our flexible pricing model, you only pay for what you use. This keeps your IT costs transparent, predictable, and aligned with actual business growth. - Modernization and innovation
Managed Services open the door to continuous innovation. We keep your platforms up to date and help integrate the latest technologies—like AI, analytics, or microservices—so you can stay ahead of the competition. - End-user benefits
Your end-users enjoy fast updates, a seamless experience, and 24/7 support. That translates to higher satisfaction, lower churn, and stronger customer loyalty.
In short, Managed Services are a worry-free, scalable model that helps organizations move faster, stay secure, and continuously innovate.
